How to Complain: A Legal Guide
With the prevalence of e-commerce in today’s society, cases of customer dissatisfaction have risen exponentially. The more transactions occur, the more errors are likely to happen. And as a customer, you must recognize that filing a complaint is one of many other fundamental consumer rights that is exclusively yours.
Know Your Case in Detail
As a buyer, you deserve to receive your goods as described by the seller. When some features are not included, or the quality of the item is not as promised, you have all the reason to file a complaint to the seller. There are many other scenarios, but the point is that you must be aware of all the statements and disclaimers made by the seller. By the time you call the customer service hotline, you must be able to describe which parts of the purchase contract are not fulfilled by the seller.
Finding a flaw in a purchased item is relatively more straightforward than if you want to complain about a disappointing service. You must have substantial evidence like photos or videos about how the service fails to satisfy you as promised by the seller. The key to winning the war here lies in your knowledge about the details in the purchase agreement. Therefore, if a seller has sketchy terms, don’t bother giving your money to them.
Initiate a Negotiation for Compensation
Once you have your case built, it is time to make a demand to the seller. If the bought stuff is inexpensive and easy to replace, the seller will usually be willing to send you a new one. But if it is thousands of dollars we are talking about, you may need to toughen up your guts because your compensation won’t come that easily.
For example, you buy a new car, but somehow, it keeps breaking down no matter how many times you bring it to repair shops. In that case, don’t blame yourself too much because you may have bought a lemon car. It is a brand new car, but with many defects that are not of your faults. In this case, you will have to scrutinize your efforts to fix the vehicle and the total costs. And then transform them into a presentable proof for claiming that the car you’ve bought is indeed a lemon.
Only after you are sure with your evidence, you can initiate a negotiation with the seller. In fact, if they want the matter to continue in the court, don’t lose your nerve!
Hire a Lawyer
Actually, you can hire a lawyer in the negotiation phase. Not only will it facilitate you to come to an agreement that is acknowledged by the law, but it will also show the defendant that you are serious with your demand. Therefore, look for a lawyer who has a history of handling customer complaints successfully. …
